RETUTN POLICY
Thank you for your purchase. You are awesome! We are always doing our best and hope you never need to look for this section :) Our towels are made with love and care to details. They'd love to be a part of your family :)
We sincerely hope You are happy with your purchase. However, if you are not completely satisfied for any reason, you may return it to us for an exchange or refund. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within 14 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service using “contact us” form.
After receiving return confirmation and instructions from us, place the item securely in its original packaging, and mail your return the following address:
SOLO-RM LLC
324 S. Beverly Dr. unit #281
Beverly Hills,
CA, 90212
USA
Please note, return shipping charges are not covered. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return, we will process your return or exchange. Please note, original shipping charges are not refundable, as part of your return. Please allow at least 3 business days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
Please Note
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Sale items are FINAL SALE and cannot be returned.
QUESTIONS
If you have any questions concerning our return policy, please contact us at customer service email. CLICK HERE